Head of Quality Audit & Compliance (HEA34887)

Location: Epsom
Salary: £50,000.00 - £55,000.00 pa
Type of Work: Permanent, Full time
Closing Date: 22/04/2021

We want to make life better for more people. If you are as passionate about quality as we are and want a role where your skills will make a real difference, this is a great opportunity to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

A new opportunity has arisen to lead our Quality Audit and Compliance throughout the business.

The role of Head of Quality Audit & Compliance will be to take lead responsibility for the collection, analysis and interpretation of all audit and quality assurance management information and its publication/dissemination to relevant audiences.

The Head of Quality Audit & Compliance is responsible for ensuring that high standards are met across the organisation and that the company is adhering to CQC / CI regulations, other legislative and statutory requirements, and internal standards, through robust quality auditing and reporting on all quality assurance information gathered; communicating key messages and presenting data to different audiences, making recommendations about improvements, and supporting individuals, teams and the company to achieve better quality outcomes.

We are looking for a dynamic and independent professional with solid quality, audit and compliance experience and a flexible, enthusiastic and can-do attitude to lead our team.

The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager

The main duties of the role will include

  • Completion of monthly analysis of incidents and complaints, highlighting trends and risks, and making recommendations for continuous improvement.
  • Completing detailed themed audits and data analysis to better understand client need, risk and opportunity areas for improvement, and client outcomes, in the context of the wider sector and external benchmark data.
  • Completion of the company-wide monthly quality assurance audit, reviewing representative samples against internal and external standards
  • Preparation of client and company outcome data for external publication
  • Completion of KLOE audits with all care managers at least once a year
  • Completing quality audits and 'mock inspection's for key departments across the business to ensure an ongoing focus on compliance and continuous improvement
  • Completion of the monthly QA Board report, detailing current serious incidents and complaints and serious concerns, and highlighting business risk.

We are looking for:


  • Working experience of analysing and presenting data to different audiences and making recommendations for improvements
  • Previous experience of working in a regulated sector


  • Previous experience in a quality & compliance role
  • Experience in the health and / or social care sector



  • IT literate with a sound grasp of Excel and other data analysis tools
  • Able to analyse large data sets to identify themes, risks and make recommendations for improvements
  • Able to provide detailed quality reviews of performance of individuals and teams against internal and external quality standards, providing constructive feedback for improvement
  • Excellent written and verbal communication skills - able to present and explain findings and ideas to different audiences and in different formats
  • To act as an expert adviser and lead on improvement activity, supporting operational managers in identifying and learning from areas of good practice and offering targeted support where practice requires improvement
  • Able to demonstrate good knowledge of CQC, Health and Social Care Act, DOLS, Mental Capacity Act and other relevant legislation and sector best practice
  • Able to develop and implement quality standards & measures
  • Auditing skills
  • Problem identifying, analysing, and reporting
  • Planning & implementing strategies based on the result of audits
  • Gathering information from relevant parties to ensure the service remains up to the highest standard
  • A commitment to equal opportunities and diversity
  • Symmetry between personal and organisational values
  • Demonstrates the behaviours associated with Prestige Nursing + Care's values

We offer:

  • A competitive salary
  • Up to 15% bonus paid yearly
  • Personal private medical cover
  • 33 days annual leave increasing every year by 1 to the maximum of 38 days over 5 years service
  • Work Place Pension
  • Access to "Your Prestige" Employee benefits scheme
  • Supportive working environment with ongoing learning and development opportunities.
  • A friendly, agile and flexible working culture.

The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager

If you feel you have the skills and expertise for this role and would like to find out more please apply on line and one of our dedicated colleagues will be in touch within 48 hours to start your journey with Prestige Nursing + Care.

Closing date: Thursday 8th April 2021

Closing date for applications is Thursday 8th April 2021. Prestige Nursing + Care reserve the right to close a role at anytime.


Jobs FAQs

What shifts or rotas are available for professional carers?

Our branches have a wide variety of hours and rotas which means it’s possible to find shifts that fit in with your life situation, whether you want a full time role or are just looking for a few hours a week. All that we ask is that you commit to the hours you can do two weeks in advance.

Do I need care experience to join?

Six months’ professional care experience is ideal - such as a domiciliary carer, care assistant, homecare worker, support worker or healthcare assistant. However, if you are new to care some branches do offer training leading to care certificates, so please contact the recruitment team to discuss on 0808 239 9716

Do I need a driving licence?

A full clean driving is required for some roles, but not all. Job roles normally state if a driving licence is required, but if you are unsure then please contact the recruitment team on 0808 239 9716.

What pre-employment checks do you do?

To join Prestige Nursing & Care as a professional carer you will be required to apply for a DBS (Disclosure and Barring Service) check, unless you are registered with the update service.

We can help you apply via your local branch. When you work with children and vulnerable adults a DBS check is a legal requirement. Find out more about DBS checks: https://www.gov.uk/government/organisations/disclosure-and-barring-service/about.

We also require two professional references, one of which should be your current or most recent employer.

Finally, you will be required to provide proof of eligibility to work in the UK, NI number, ID and proof of address. Your recruiter will talk you through all requirements and support you all the way.

What training do I need to complete before starting work?

You will need to complete both online e-learning modules and virtual training via Microsoft Teams. This is very flexible and can be completed from home as long as you have a compatible device. Find out more about the training we offer.

Is the training free?

Yes, the training is completely free.

Do you offer regular patterns of work?

Yes, our branches offer a wide variety of hours and shift patterns.

Will I be employed by Prestige Nursing & Care?

You would become a member of our team with a contract for services. You would still be eligible for things like SSP and holiday, as well as a NEST workplace pension.

How old do you have to be to work as a carer?

You need to be 18 years old to join our care team and there is no upper age limit.

How often will I get paid?

We pay all our professional carers weekly.