Offering care services across England, we enable our clients to live safely and independently at home. We care for the elderly and support young adults and children. Our specialisation is in nursing and complex care services.
We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity to grow and develop. We are an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Hours: Fully flexible hours to include evening and weekends
Contract: Permanent 0 hours contract
About Prestige Nursing and Care
The role of Field Care Supervisor is to working under the direction of the Care Planner and Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy
We are looking for a dynamic and independent professional with solid care and people management experience and a flexible, enthusiastic and can-do attitude to join our team.
Reporting to Registered Branch Manager of Halesworth your role will include:
To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:
- At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
- At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
- Attend Social Services client reviews as required within service specifications.
To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
We are looking for:
Experience of supervising/ managing others
Smart and professional appearance.
Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
Excellent assessment skills
Ability to work on own initiative - self starter, able to prioritise tasks and manage time effectively.
Good team player
Willingness to embrace change
A commitment to equal opportunities and diversity
Symmetry between personal and organisational values
Full UK Driving license
A competitive hourly rates of pay
Yearly bonus dependant on Branch achieving targets set in place and company profits
28 days annual leave increasing every year by 1 to the maximum of 33 days over 5 years service
Work Place Pension
Supportive working environment with ongoing learning and development opportunities.
A friendly, agile and flexible working culture.
An environment where learning and training is encouraged
Employee Assistance Programme - Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns
Closing date: Friday 23rd April
Looking to take on an exciting new career challenge in a fast-paced environment? Apply online today and we will be in touch within 48 hours to start your journey with Prestige Nursing & Care.
Closing date for applications is Friday 23rd April 2021. Prestige Nursing & Care reserve the right to close a role at anytime.
What shifts or rotas are available for professional carers?
Our branches have a wide variety of hours and rotas which means it’s possible to find shifts that fit in with your life situation, whether you want a full time role or are just looking for a few hours a week. All that we ask is that you commit to the hours you can do two weeks in advance.
Do I need care experience to join?
Six months’ professional care experience is ideal - such as a domiciliary carer, care assistant, homecare worker, support worker or healthcare assistant. However, if you are new to care some branches do offer training leading to care certificates, so please contact the recruitment team to discuss on 0808 239 9716
Do I need a driving licence?
A full clean driving is required for some roles, but not all. Job roles normally state if a driving licence is required, but if you are unsure then please contact the recruitment team on 0808 239 9716.
What pre-employment checks do you do?
To join Prestige Nursing & Care as a professional carer you will be required to apply for a DBS (Disclosure and Barring Service) check, unless you are registered with the update service.
We also require two professional references, one of which should be your current or most recent employer.
Finally, you will be required to provide proof of eligibility to work in the UK, NI number, ID and proof of address. Your recruiter will talk you through all requirements and support you all the way.
What training do I need to complete before starting work?
You will need to complete both online e-learning modules and virtual training via Microsoft Teams. This is very flexible and can be completed from home as long as you have a compatible device. Find out more about the training we offer.
Is the training free?
Yes, the training is completely free.
Do you offer regular patterns of work?
Yes, our branches offer a wide variety of hours and shift patterns.
Will I be employed by Prestige Nursing & Care?
You would become a member of our team with a contract for services. You would still be eligible for things like SSP and holiday, as well as a NEST workplace pension.
How old do you have to be to work as a carer?
You need to be 18 years old to join our care team and there is no upper age limit.
How often will I get paid?
We pay all our professional carers weekly.